Courageous Conversations: Dealing with difficult employees

As a new manager, the inevitable has occurred: the need to give someone a telling off. Being confrontational is not a natural strength of mine, even if I do remember a thing or two from an early stint in the Army. Learning techniques on how to successfully deal with difficult staff, and having that ‘courageous…

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Stakeholder theory

Stakeholders and stakeholder theory I’ve been working on identifying stakeholders for a long time, and the process has really helped me to understand who influences my services and who benefits from it. In today’s dynamic environment, who our stakeholders are and their influence changes regularly, and so will my list of people to support, cajole…

Understanding the industry environment

Understanding the industry environment Porter’s Five Forces On the MBA course, I’m currently studying a module on strategy which looks into understanding the industry; understanding the organisation, resources and capabilities; risk and corporate responsibility; and culture. I’m finding it an incredibly interesting subject, even if I am struggling to keep up with my studies. It…

Motivation

Motivation, the problem with staff? I manage a team that, like everyone else, has been through a degree of stress recently. We’ve been reviewed, restructured (from 8 to 4), had to apply for our own jobs, audited (twice), had our budget reduced and are now being reviewed again. And to top it off, the team…

What makes a successful manager?

The truth? What makes a successful manager? Effective managers vs successful managers To start off this blog I considered a bunch of ‘intros’ that would sum me up (without giving too much of my privacy away), while at the same time explain the direction of this blog… blah blah blah. Here’s by far the most…